Refund Policy

Last updated: 11 August 2026

Scope

This policy applies to paid engagements for Kernel Cloudcore Trade Marketing services: key account campaign design, in-store activation support, trade sell-in materials, and field force briefing. It does not cover products, physical merchandise fulfilment, or software subscriptions, which we do not sell on this site.

Eligibility

Refunds are considered when we cancel an engagement we cannot deliver, when a prepaid phase has not started, or when a written agreement expressly provides for a refund. Informational prices on the website are not invoices.

Timeframe to request

Refund requests should be emailed to hello@kernel-cloudcore.digital within 14 days of the invoice payment date for unused prepaid work, or within 7 days of a scheduled briefing or workshop date for rescheduling-related requests, unless your statement of work states otherwise.

Full and partial refunds

If we have not started work on a prepaid phase, you may receive a full refund of that phase fee. If work has started—research, drafting, client workshops, or production—we may issue a partial refund equal to the unused portion after deducting time and third-party costs already incurred. Completed deliverables already accepted are non-refundable.

Non-refundable items

The following are non-refundable once purchased or incurred: custom print or production costs approved by you, licensed third-party assets bought for your campaign, travel booked with your written approval, and fees for briefings or workshops that occurred as scheduled.

Deposits

Project deposits secure calendar time. Deposits are refundable in full if we cancel. If you cancel more than 10 business days before the agreed start date, we refund the deposit minus any documented prep costs. Cancellations within 10 business days may forfeit the deposit.

Cancellation and rescheduling

You may cancel unused future phases in writing. Field briefings and on-site sessions may be rescheduled once without fee when you give at least 5 business days’ notice. Later changes may incur a rescheduling fee reflecting facilitator and venue commitments.

No-shows

If your team does not attend a confirmed briefing or workshop without timely notice, that session fee is charged in full and is not refundable. We can discuss a paid makeup session subject to availability.

Work already started and materials

Drafts, research notes, and materials produced before cancellation remain billable for the effort completed. Physical or print materials already produced with your approval are payable even if unused.

Refund method and processing time

Approved refunds are returned via the original payment method or bank transfer to the paying entity. Processing typically takes 10–15 business days after approval, depending on banks.

How to request

Email hello@kernel-cloudcore.digital with your invoice number, engagement name, and reason. You may also call +66 22160460 or write to 1241/65 Chan Rd, Thung Wat Don, Sathon, Bangkok, 10120, Thailand.

Exceptions

Mandatory consumer protections under Thai law apply where relevant. Written statements of work may include project-specific refund terms that prevail over this general policy for that engagement.